“My parents were recent guests at your lovely hotel. They are getting on in years and have traveled the world. They were in town for a recent medical appointment and after picking them up from the airport, as usual, I hear about the events while they were away. The mention over and over about a wonderful man that works at your 7th Ave property in St. Paul, Minnesota named Tim. He was 40 to 50ish in age and helped them on two occasions. Once was with a television problem in their room and another time picking them up from a doctor visit in the hotel shuttle. He even refused a tip, telling them it was his pleasure to have met them. They also had a wonderful conversation, I was told. They talked about him longer than they did about any other event during their stay in Minnesota!
I wanted to pass this on. He made quite an impression and represented your hotel to the tenth degree.
Well done Holiday Inn, thank you for employing such a terrific guy!“